Return Policy

KOVOVO Service Standard

This return policy explains when an order can be returned, how to submit evidence and how refunds are handled.

Last updated2026-06-20

KOVOVOApplies to buyers, sellers and platform services

Eligible products can be requested for return within 7 days after receipt. Items should be unused, complete and in original packaging.

Open the order, select the product, enter the reason, upload clear proof if required and wait for seller or platform confirmation.

Approved refunds are returned to the original payment method or account balance after the returned product is checked.

Customized goods, opened hygiene-sensitive goods, digital goods, user-damaged goods and final-sale items may not support returns.

For wrong, damaged, missing or mismatched goods, keep the order number and photos and contact KOVOVO support.

KOVOVO may review buyer and seller evidence to keep return handling fair and prevent abuse.

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Need help? Contact KOVOVO customer service from your account or the support button.