Support Policy

KOVOVO Service Standard

KOVOVO support helps buyers and sellers resolve shopping, order, payment, logistics and account questions.

Last updated2026-06-20

KOVOVOApplies to buyers, sellers and platform services

Use the customer service button, buyer center messages, seller messages and email notifications to request help.

Payment, fraud and urgent logistics issues receive priority. General product and account questions are handled in sequence.

For product details, delivery, inventory and after-sales questions, buyers can message sellers from product or order pages.

KOVOVO will not ask for passwords through chat. Keep payment and order communication inside the platform whenever possible.

For disputes, provide order number, screenshots, delivery records, photos and a clear description of the issue.

Support responses and quick replies are prepared for multiple store languages when available.

KOVOVO

Need help? Contact KOVOVO customer service from your account or the support button.