Seller Policy

KOVOVO

Seller Policy

This page explains the rules and service standards for using KOVOVO. Please read it carefully before shopping, registering, applying as a seller, or contacting support.

Seller application

A user must first register as a buyer before applying for a seller shop. Seller access opens only after administrator approval.

Product listing rules

Sellers must publish accurate product names, images, descriptions, specifications, retail prices, purchase prices, stock, and delivery information.

Order fulfilment

Sellers must process orders on time, provide shipping updates, respond to buyer messages, and handle after-sales requests responsibly.

Pricing, cost and profit

Retail price, purchase price, platform charges, refunds, and profit information must be reviewed before selling and fulfilling orders.

Seller compliance

Counterfeit goods, misleading listings, unsafe products, private payment requests, and abusive behavior may lead to suspension.

For questions about this policy, please contact KOVOVO customer service from your account or the support button on the website.
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